Last updated: 1 August 2026

Yiwu Suke E-Commerce Firm (“SUKEAUTO”, “we”, “us”) operates the website sukeauto.com and provides B2B toy manufacturing and export services. This policy explains what information we collect, why we collect it, and how we handle it.

1. Information we collect

We only collect information that customers and prospective customers provide to us in the course of a business enquiry:

  • Contact details — name, company name, email address, phone number, country.
  • Enquiry content — the messages, product requirements, drawings, artwork and files you send us by email, through the contact form on sukeauto.com, or through WhatsApp.
  • Order-related records — quotations, purchase orders, shipping and payment reference information needed to fulfil an order.

We do not collect sensitive personal data, and we do not buy contact lists or scrape personal data from third parties.

2. WhatsApp Business Platform

We use the WhatsApp Business Platform (provided by Meta) to communicate with customers who choose to contact us on WhatsApp.

  • When you message our WhatsApp business number, we receive your WhatsApp phone number, your WhatsApp profile name, and the content of the messages you send.
  • We use this only to answer your enquiry, prepare quotations, follow up on your order, and keep a record of what was agreed.
  • Meta Platforms, Inc. processes these messages as the platform provider under its own terms and privacy policy.
  • We may use automated tools to help draft replies. A human reviews and approves business replies before they are sent.
  • If we call you or you call us through WhatsApp, and real-time interpretation is used to translate between languages, the audio is processed only for the duration of that call in order to produce the translation.

3. How we use your information

We use your information solely to:

  • respond to your enquiry and provide quotations;
  • process, produce and ship your order;
  • send you information you asked for (catalogues, certificates, samples status);
  • follow up on an open enquiry or quotation;
  • meet our legal, tax and customs obligations.

We do not sell, rent or trade your personal information to anyone.

4. Sharing

We share information only when it is necessary to do the work you asked for:

  • Logistics and freight forwarders — name, address and contact details needed to ship your goods.
  • Payment providers and banks — information required to receive payment.
  • Service providers that host our email, website and messaging tools, bound to process data only on our instructions.
  • Authorities, where we are legally required to disclose.

5. Retention

We keep enquiry and order records for as long as we have a business relationship with you, and afterwards only for as long as required by accounting, tax and customs law. You can ask us to delete your information at any time (see below).

6. Security

Access to customer data is limited to authorised personnel. Messages and business records are stored on access-controlled systems, and credentials are held in protected storage. Transmission to our email and messaging providers is encrypted.

7. Your rights

You may ask us to:

  • see a copy of the information we hold about you;
  • correct anything that is wrong;
  • delete your information;
  • stop contacting you.

To make any of these requests, email [email protected]. We will respond within 30 days. If you ask us to stop contacting you, we will stop.

8. Cookies

sukeauto.com uses only the cookies required for the website to function and for basic, aggregated visitor statistics. We do not use cookies to build advertising profiles.

9. Children

Our products are toys, but our business is business-to-business. Our website and messaging channels are intended for company buyers, not for children, and we do not knowingly collect information from anyone under 18.

10. Changes

If we change this policy we will update the date at the top of this page.

11. Contact

Yiwu Suke E-Commerce Firm (SUKEAUTO)
Room 103, 1st Floor, Building 10, Langkou Industrial Park,
Langkou Community, Longhua District, Shenzhen, China

Email: [email protected]
Website: https://sukeauto.com